Sales Policy

Sales Policy – Terms and Conditions of Sale


As a wholesaler to the trade, our target market is piano technicians, rebuilding shops, music schools and piano stores.  Apart from books and accessories such as caster cups, we cannot accommodate orders from hobbyists or piano owners – please go through your local piano technician.


CREDIT CARDS:  We can accept VISA or MasterCard. Your credit card will not be charged until your order is being shipped.

CREDIT ACCOUNTS:  30 day credit account will be considered for established clients.  2% interest will be added to accounts when the unpaid balance exceeds 30 days from the date of the invoice. Credit terms can be revoked at any time.

PAYPAL:  In cases where CC or payment by check are impractical, we can accept PayPal, at our discretion.


USA and Overseas Customers –  no taxes apply.   Canadian Customers: HST or GST, depending on  your province.     Foreign countries: all applicable customs duties  and taxes are Customer’s responsibility


Because of the high cost of entering and processing, packaging, and billing for each order, we have found it necessary to establish a minimum order level of $40.00, not including taxes and shipping fees. Orders for less than this amount can be honored and processed; however, they will be subject to a $15.00 handling charge.


Shipping charges  are calculated by weight, size of package and destination.  Unless specific shipping instructions are given, we will ship via the most economical route.  The default shipping method is  Canada Post/ US Postal Service.  UPS/FedEx available on request  but note that such shipments are much more expensive than the Postal Service, and must be cleared though Customs using a Customs Broker, which involves additional costs for the Customer. Shipments by Mail Service clear Customs automatically and normally at no cost to US recipients. Misdirected shipments, by no fault of ours, will be chargeable to you, per carrier imposition.


We are happy to accommodate special orders. This service is not offered by other supply houses.  Prior to your order, we will supply you with all the information that we that we can obtain, and photos if possible. Upon your final  approval the items will be ordered.  A 50% down payment must be made at the time of the order, and full payment must be received prior to shipping.  All Special Order purchases are final.  No returns on Special Orders.  Please note that due to their nature, special orders will take longer and usually cost more than simply taking a stock item off the shelf and shipping it out.  Overseas delays are usually beyond our control, so please leave plenty of lead time for that special tool or part.


All returns must be pre-authorized by Piano Forte Supply. Items returned for credit or claims for damaged merchandise will be accepted if they are returned within 30 days of customer receipt, are from our regular stock, and are in a sale-able and unused condition. All products must be shipped at customer’s expense in the original packaging, along with any hardware and instructions. A 20% restocking charge will be applied for any product returned to us which was not a result of our shipping error.  Unless defective, the following items are generally not returnable: special orders, custom made products, material cut to order, books/DVDs. All returned shipments must be insured by the sender and declared as “returned goods – no commercial value” on Customs forms. Return shipping only by USPS or Canada Post – no UPS or Fedex. Piano Forte Supply is not responsible for returned items damaged or lost in transit or for international taxes and duties.  Only the value of the goods shall be taken into consideration – no refunds of shipping costs in either direction. No returns on clearance sale, special orders or items sold at a reduced price. All sales to addresses or clients outside of the USA and Canada are final – no returns.


Due to the foreign price fluctuations for raw materials and supplies, as well as fluctuating foreign exchange rates, be advised that all prices and specifications are subject to change without notice.


All merchandise is inspected prior to dispatch. The responsibility of goods passes to the customer on delivery to common carrier. Therefore, before accepting any shipment, please check it carefully, making a note of any apparent loss or damage. The carrier, usually the Postal Service,  is responsible for any damage, concealed or otherwise. Damage claims must be instituted immediately, directly with the carrier by the recipient. We will assist in substantiating a claim. Shipping companies require that you retain original packing and freight bills for inspection.


Piano Forte Supply or its  owners shall not be responsible for  damage or loss, direct or indirect, including third party loss, or loss of profits, arising out of the purchase and use of our products.  The liability of Piano Forte Supply for any loss or damage arising from the purchase and use of its products, shall be limited to the replacement of the item or return of the purchase price. By placing an order, the buyer accepts the above terms of sale and agrees that they constitute the entire arrangement between the buyer and Piano Forte Supply.